Tropicool Accents is Not Responsible for any Information or the Tracking Information or Location of any order located on the USPS Website information page, OR any Delay of any order associated with the United States Postal Service (USPS).
Tropicool Accents will Not issue any refunds/remake due to any such info or delay from the USPS, unless the USPS notifies you in writing that the order/package has been lost, or 28 days after the generated USPS Tracking number/shipment verification.
Q. What is Priority / Expedited Shipping?
A. We process orders as they are received. If you pay for Priority / Expedited Shipping, it does not mean that your order will be completed before orders that were received prior to yours. It means that we will ship the order to you Priority / Express Mail (USPS terms of services) as soon as it is completed. Depending upon the method of shipping you choose, orders are shipped via; First Class, Priority, or Express USPS.
Q. What if my order is wrong when I receive it?
A. If we make a mistake on your order, we are happy to make it right. However, if the mistake is yours, you will be charged for any reorder.
Q. When can I expect to receive my order?
A. We complete each order as soon as possible after we receive it. Orders are processed in the order we receive them. We usually complete and ship orders within 24-48 hours. However, if there is an unusually large order or other circumstances arise, orders may take a little longer to complete and ship. Our goal is to get your order to you as quickly as possible. After your order has been shipped, you will receive a confirmation email with the USPS Tracking number. Any questions about shipping problems, Please contact your local Post Office, or contact:
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Q. When can I expect my USPS® mail/package to arrive?
A.To find delivery standards for your mail or package, including when you should contact customer service if you haven't received it, please check the chart below.
If your mail or package has not arrived within the time noted above, please complete a delayed mail report. Please have your mail or package information available when completing the form, particularly your tracking number if applicable.
Click here for their Delayed Mail Report page: https://prd2faq.usps.com/faq/iq/usps/request.do?forward=emailUs